The NPS Results section provides detailed reporting on survey delivery, response rates, Net Promoter Score performance, and custom question responses.

Navigate to:

Net Promoter Score → NPS Results

The reporting area includes three tabs:

The Overview tab provides a high-level summary of survey performance.

You can view results for a specific survey template or combine data across all templates.

The Overview tab displays:

These metrics help measure engagement and survey effectiveness.

Your Net Promoter Score (NPS) is displayed on a scale ranging from -100 to 100.

General score ranges:

The first chart shows how your NPS score changes over time.

This can help identify trends and measure the impact of customer experience initiatives.

The second chart shows the number of responses received for each score from 1 through 10.

This provides a visual breakdown of customer sentiment.

The Respondents tab displays individual survey participants and their NPS ratings.

Responses can be filtered by:

The respondent table includes:

Click Download CSV to export respondent data for additional analysis.

The Survey Answers tab provides detailed reporting for every custom question included in your surveys.

Each question includes:

Text-based questions display:

Responses can be exported as CSV files.

The following question types display visual reporting:

Each question includes response counts and percentages.

Individual charts can be downloaded directly from the reporting page.

Use the Export Answers button to download survey response data for additional reporting and analysis.